Automation is the power that runs through service and support solutions. You can apply automation across data, workflows, applications, and systems. From closing tickets faster to reducing escalations and hand-offs to creating process workflows for better cross-team collaboration automation enhances your support. Automation drives efficiency, improves performance, and reduces costs for any type of service. Looking to improve HR onboarding or tuition reimbursement? Looking to build a better service catalog for employees to purchase from? These are just a few ways you can improve your enterprise-wide services with automation. Serviceaide has a portfolio of service solutions.
Surprisingly, there are several business challenges that can be addressed through intelligent automation. If you have issues with fragmented IT capacity and cost planning; disjointed processes and communication channels; siloed IT technologies that don’t correlate or contextualize related information; or poor decisions from inaccurate or incomplete data, ask Serviceaide how we can help you.
Imagine your users discussing their service needs with a Virtual Agent and their request is immediately completed using automation. That’s the power of Luma. Gone are the days of users being unable to find what they need or getting confused trying to fill out the forms correctly. Depart from a siloed model to a horizontal approach and gain the benefits of conversationally guiding your users to an automated service. Luma understands users’ intents and fully automates self-service. To learn more about Luma watch the video below.
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