ChangeGear is an award-winning service management platform, recognized as ‘best in class’ by analysts like Gartner (Market Guide for IT Service Management Platforms), Pink Elephant (Innovation of the Year), GigaOm and Forrester. The ChangeGear solution provides comprehensive service and support solutions for IT operations and business functions to meet the needs across analysts and end users. Watch highlights of ChangeGear Service Manager today.
Business-Friendly Interface: Provide an intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs. ChangeGear has multiple user views with interfaces for developers, IT operations, and business users.
Intelligent Decision-Making: Assist your staff and end users to make faster decisions with the AI-driven platform. Real-time recommendations increase staff efficiency and productivity. Smart features such as auto population speeds analyst time to complete tickets. The machine learning engine provides historical reporting to make intelligent predictions and recommendations.
Advanced Automation: Deliver seamless workflow automation and business process automation that helps free staff from repetitive, manual tasks and streamlines processes. A self-service portal, which can be set up for each unique organization, automates support for common service requests. Or leverage an intelligent virtual agent to enhance self-service.
ChangeGear employs an AI-driven approach to help with decision-making, using ML to provide historical data to make recommendations and predictions. It can automate tasks and route them to respective teams or individuals based on the configuration. Tasks and processes can also be triggered using ChangeGear business process automation (BPA), and ChangeGear can orchestrate tasks in sequence or assign them based on previous conditions.
The ChangeGear platform excels at automating workflows, provides an out-of-the-box intuitive experience, and includes a change management solution for agility, speed, and much more. Click to learn more about our expertise in:
We implemented the ChangeGear suite of products and found that it solves all of our problems. We don’t need to look anywhere else. We see direct impact on time savings and it helps our IT staff to better support end-users
Exposure to compliance risk is increasing at a dramatic rate and costs of managing that risk are rising. The complexity and management challenge can reduce business agility. Many industries are compliant heavy and looking for technology that can help them quickly comply or adapt to changing regulatory requirements. The ChangeGear Service Platform has a strong change management and auditing offering.
For more information, read our blog on compliance
