Luma Ai
With immediate, easy to use, out of the box application, start integrating and meet your new digital colleague today!
Explore the Value of AI
Serviceaide brings generative AI and machine learning capabilities to their leading platforms so you can bring AI to every level of service and support interactions across your enterprise.
EmployeesImprove access to relevant information to enhance productivity. A better digital experience fosters satisfaction and increases engagement.
IT OperationsA single platform provides the solutions IT requires to manage service delivery, assets and reporting. Luma AI allows analysts to work smarter
CustomersWith AI and automation, Virtual Agents, Project Managers or Wellness coaches provide valuable resources and answers to meet a broad set of requirements.
Explore How to Activate AI
Whether you purchase Luma AI as a conversational platform to simplify and improve your enterprise digital experience, or look for a complete digital service, Luma AI brings GenAI to enhance and improve your service tools.
Virtual Agent Leverage a virtual agent for inbound service requests and outbound proactive tasks. From IT to HR, automate services and add a digital colleague to improve self-service and speed productivity. Learn More
Luma Knowledge Luma Knowledge includes a knowledge-centered service (KCS) that optimizes access, creation, resuse and improvement of information to the day-to-day needs of users to solve problems. Federation constantly pulls knowledge from anywhere within an organization forming a single virtual knowledge base. Learn More
Luma CoPilot Luma Copilot learns, extracts and combines essential information from diverse sources including legacy applications, knowledge bases, internal web sites, and the internet. This enables Copilot to autonomously interpret data, update systems, streamline workflows, and enhance response accuracy. This result is intelligent recommendations for issue resolution. With the Virtual Agent and Copilot, manual intervention is significantly reduced.
Leverage AI for Maximum Impact
Serviceaide customers continue to benefit as they incorporate AI to meet their unique needs.
Luma Virtual Agent and Luma Knowledge have made a big difference in how we manage support. During the recent events, it was more critical than ever to support remote workers. With 24×7 availability, we were able to manage far beyond our normal volume and maintain business continuity.
Academy Bank chose Serviceaide for its expertise, and ability to bring all our systems together into a single, unified platform. Their knowledgeable staff were clearly committed to the success of our business
Luma Virtual Agent completely changed our approach to service. We started with IT helpdesk support, then moved to Facilities and Operations. Given our success, we are now extending to HR. Serviceaide proved to be a valuable partner with a solution that works for us
Retail Businesses
Modernize Your Operations
From restaurants to convenience stores and outlets, you can modernize your retail operations with Serviceaide Luma AI. Learn how to digitize processes to streamline and automate workflows. Get real time visibility into risks, assets and supply chain activities. Empower your employees by providing easy access to information so they can do their job and manage their time and benefits.
Luma AI is Included in ChangeGear Solutions.
IT Digital Service Management
Transform your IT services with an AI-based ITSM solution. This package offers all the advanced IT functions mature organizations require with advanced AI capabilities and knowledge management.
- GenAI-based Virtual Agent
- Incident management
- Service request management
- Problem management
- Service catalogue management
- Service level management
- Governance, risk management, and compliance (change management)
- Release management
- GenAI-based knowledge management
- Service configuration management
- Asset management and discovery
- Measurement and reporting
- Flexible drop and drop workflow engine
- Brandable self-service portals
- Mobile voice-enabled application
Enterprise Digital Service Management
For enterprise-wide service and support, you can orchestrate business processes across multiple departments. This package includes all of the features in ChangeGear IT Digital Management, plus advanced AI capabilities, Luma Copilot, and more.
- Unlimited Flex Modules: For any custom needs, you can configure services for any department or business function with no-code flexibility.
- Business Process Orchestration: Automate complex processes across popular applications and departments.
- Knowledge Anywhere: Manage enterprise knowledge from various sources, based on KCS principles.
- GenAI-based Copilot: Enhance team productivity with AI-driven recommendations, summaries, and trends.
- Unlimited Brandable Self Service Portals: Create customized, easily re-brandable portals for each department or unique end user requirement.
Additional Information
Reports, blogs and product information.
