Digital Service Starts With AI
ChangeGear’s AI-first approach uses a Virtual Agent and a staff Copilot to improve self-service and automate business processes across IT and departments for a better digital experience for employees and analysts.
Virtual agentCan handle inbound and outbound requests
CopilotWorks with staff and agents anticipating needs and streamlining operations.
Knowledge managementProvides a centralized, virtual repository
Increase productivity and accelerate time to value.
ChangeGear is a modern service management solution that will meet the needs of any service organization from IT to HR and more.
Improve the quality of service
Automate tasks, utilize a staff Copilot for predictive analysis and to streamline operations.
Elevate Self-service
Provide superior digital experience for employees with an intelligent virtual agent and self-service portals
Manage Change
Mitigate IT risk and points of failure or business continuity and compliance.
On the Go
Employees and analysts can stay connected in and out of the office with their mobile device.
Activate AI
With GenAI, machine learning and automation, uplevel your old approach to service management.
Cloud , Hybrid or On-Premise?
Pick the model that meets your needs.
See us in Action
Service and Support Management
ChangeGear is an enterprise ready, fully integrated ITSM solution.
What People are Saying
We have helped hundreds of customers achieve their goals, but don’t just take our word for it.
Implementing ChangeGear was a game-changer for our organization. It not only simplified our change management processes but also provided valuable insights through its reporting capabilities, empowering us to make data-driven decisions.
ChangeGear has revolutionized how we manage IT services. Its intuitive interface and robust features have streamlined our workflows, resulting in increased efficiency and happier customers.
ChangeGear exceeded our expectations. Its flexibility allowed us to tailor it to our unique business needs effortlessly. With ChangeGear, we have gained better control over our IT infrastructure and can adapt to changes swiftly.
Explore ChangeGear Further
Whether you are searching for an ITSM system, a better change and risk management solution, we have you covered. Ask how you can improve your business processes as your organization matures.
Service ManagementDeliver world-class service management outcomes for IT and the enterprise. Learn More
Change ManagementMinimize disruptions to IT services while making changes to critical systems. Reduce incidents and meet regulatory standards Learn More
AutomationBusiness process automation projects deliver 30% - 50% productivity gains Learn More
Energy and Utilities Vertical
NERC-CIP, Security, & Compliance
With the adoption of AI-driven solutions, you can improve operational efficiency and ensure compliance with stringent regulations. As companies face growing demands for sustainable and reliable energy, ChangeGear Digital Service Management can help manage complex systems, automate processes, manage change and risk as well as detailed compliance and reporting needs. Ask how other customers are leveraging ChangeGear to meet these unique business needs.
ChangeGear is Available in Several Packages
IT Digital Service Management
Transform your IT services with an AI-based ITSM solution. This package offers all the advanced IT functions mature organizations require with advanced AI capabilities and knowledge management.
- GenAI-based Virtual Agent
- Incident management
- Service request management
- Problem management
- Service catalogue management
- Service level management
- Governance, risk management, and compliance (change management)
- Release management
- GenAI-based knowledge management
- Service configuration management
- Asset management and discovery
- Measurement and reporting
- Flexible drop and drop workflow engine
- Brandable self-service portals
- Mobile voice-enabled application
Enterprise Digital Service Management
For enterprise-wide service and support, you can orchestrate business processes across multiple departments. This package includes all of the features in ChangeGear IT Digital Management, plus advanced AI capabilities, Luma Copilot, and more.
- Unlimited Flex Modules: For any custom needs, you can configure services for any department or business function with no-code flexibility.
- Business Process Orchestration: Automate complex processes across popular applications and departments.
- Knowledge Anywhere: Manage enterprise knowledge from various sources, based on KCS principles.
- GenAI-based Copilot: Enhance team productivity with AI-driven recommendations, summaries, and trends.
- Unlimited Brandable Self Service Portals: Create customized, easily re-brandable portals for each department or unique end user requirement.
Additional Information
Insights, reports and product information.
Speak to a Solutions Specialist
Transform Your Service and Support by providing better digital experiences. Learn more today!