Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.
IT Service Management is officially certified by Pink Elephant in 9 Processes.
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Utilize dynamic workflows, automation, notifications, SLA management, and more to deliver process-based applications for all segments of the enterprise.
IT systems can be cumbersome and often do not effectively engage employees and staff in an easy-to-use, productive way. Serviceaide’s ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call and ticket volume for IT staff.
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ChangeGear employs an AI-driven approach to help with decision-making, using ML to provide historical data to make recommendations and predictions. It can automate tasks and route them to respective teams or individuals based on the configuration. Tasks and processes can also be triggered using ChangeGear business process automation (BPA), and ChangeGear can orchestrate tasks in sequence or assign them based on previous conditions.
