Launch Continues Serviceaide’s Focus on Revolutionizing Service Management Through Digital Transformation SAN JOSE, CA. (July 25, 2024) — Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced the launch of its AI-based ChangeGear Digital Service Management Platform. The latest release of ChangeGear, the industry leading modern service management solution, includes both […]
But Budget Constraints, Fear of Failure and Lack of Internal Resources and Expertise Are Seen as Roadblocks to AI Transformation SAN JOSE, CA. (January 17, 2023) — Transforming service and support is currently seen as the top priority for artificial intelligence deployment in the enterprise, according to a new survey of business executives and managers conducted […]
Serviceaide Names Tim Short As New Chief Revenue Officer Innovative Service Management Platform Recognized As Industry Leader By Top Analyst Firms SAN JOSE, CA. (Dec. 18, 2023)— Serviceaide, Inc., a global provider of modern IT and business, AI-based service management solutions, today announced the company has continued to build strong momentum as a service management technology leader […]
Leading ITSM Platform Introduces Luma 3.0, a Generative AI-based Virtual Agent, to Enhance Managing Service Experiences that Increase Company Productivity and Lower Cost SAN JOSE, CA. (June 20, 2023)— Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced that ChangeGear Service Manager now includes Luma Virtual Agent 3.0, a breakthrough delivering […]
Randall Tidwell Joins Experienced Management Team Driving Global Innovation and Change in AI-Powered IT and Enterprise Service Management SAN JOSE, CA. (May 23, 2023)— Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced the appointment of Randall Tidwell as CFO. A highly accomplished financial executive, Tidwell joins Serviceaide at a time […]
Luma Virtual Agent Now Accesses Vast Data Sets in the Cloud to Handle Diverse Requests and Better Engage Users SAN JOSE, CA. (May 10, 2023)— Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced its AI-Everywhere Luma Virtual Agent and AI-based solutions. Integrating Generative AI, Luma 3.0 provides a quantum leap in efficiency, productivity, […]
SAN JOSE, CA. (January 18, 2023)— Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the availability of its winter product line update with the Kruger release. The new release delivers significant advancements in new technology integration and feature upgrades across its full line of ITSM and ESM platforms, ChangeGear, […]
The Company launched Multiple Game-Changing Solution Advancements And Has Seen Robust Expansion In Key International Markets SAN JOSE, CA. (December 14, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, continued building strong momentum worldwide as a service management technology leader in 2022, bringing important new solutions to its technology portfolio and […]
Luma’s Location-aware Mobile App Enables Easy, AI-powered, Cross-Channel Service and Support for Employees and Customers On-The-Go SAN JOSE, CA. (October 19, 2022) – Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the Luma Virtual Agent Mobile App, a mobile version of its awarding-winning Luma Virtual Agent for streamlining and automating […]
Company Extends Spanish Language Product Line with Introduction of ChangeGear for Latin American Market SAN JOSE, CA. (August 16, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced continuing momentum in Latin America, including a strong, established customer base in South America and an expanded sales and support presence in […]
The Unified Product Release Focuses on Accelerating Enterprise “Shift-Left” Toward Greater Self-Service and Process Automation SAN JOSE, CA. (June 22, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced product upgrades across its entire line of service management solutions, making the “shift-left” move toward self-service and automation easier and […]
Serviceaide Focuses on Meeting Rising Demand for Its ChangeGear ITSM and Luma Virtual Agent Solutions in German Market SAN JOSE, CA. (May 31, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the opening of a new office in Munich, Germany to keep pace with growing interest and adoption of its […]
Powerful, Lightweight Software Solution Simplifies Discovery So Companies Have Visibility and Control of All Assets Across Their Networks SAN JOSE, CA. (May 11, 2022)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today introduced Asset Discovery Expert (ADE), a powerful, lightweight agentless software solution that provides instant visibility and control of all technology assets […]
Serviceaide’s Recent Acquisitions and Solution Platform Upgrades Combine for Increased Self-Service, Productivity, and Customer Satisfaction SAN JOSE, CA. (DEC., 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, demonstrated its capacity to multiply value for customers throughout 2021 with the advancement and integration of AI technology and new product solutions across […]
Serviceaide’s Luma Virtual Agent Brings World-Class Service Management and Intuitive Self-Service To End-Users on the ChangeGear Platform SAN JOSE, CA. (Sept. 29, 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced the availability of Luma Virtual Agent for ChangeGear, the popular, feature-rich IT Service Management (ITSM) platform Serviceaide acquired in […]
Combination Expands and Deepens Serviceaide’s Capabilities as a Leading Provider of Modern Enterprise-Ready Service and Support Solutions SAN JOSE, Calif. (August 24, 2021)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announced the acquisition of SunView Software, a leading provider of IT Service Management (ITSM) software. With Fortune 1000 customers around […]
The new Mobile App Provides Users and Support Teams with Easy, Anywhere Access to POB Web Services From Any Mobile Device and sets the stage for new features and functions. SAN JOSE, CA. (January 26, 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced a new mobile application for its Point […]
SAN JOSE, CA. (Dec. 14, 2020)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced the availability and seamless integration of Luma 2.5 virtual agent on the Point of Business (POB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Serviceaide acquired […]
Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation San Jose, Ca. (0)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announced the acquisition of Wendia, provider of proven and robust enterprise service management solutions to organizations worldwide. The combination will […]
SAN JOSE, CA. (Sept. 24, 2020)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced Luma 2.5, the industry’s first virtual service and support agent optimized for easy, conversational access to enterprise knowledge and automated services. Luma Knowledge is integral to Luma Virtual Agent 2.5. For larger corporations that need a […]
Companies selected for the “Hot Vendor” report are noteworthy, visionary, and innovative San Jose, Ca. (June 9, 2020)—Serviceaide, Inc., a global provider of intelligent, IT, and enterprise service management solutions, today announced it has been included in the list of “Hot Vendors” in the Conversational AI report by Aragon Research, Inc. Aragon selects companies across multiple […]
There Is Nothing Like Having the Right Information at the Right Time to Empower Everyone San Jose, Ca. (June 25, 2020)—Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of Luma Knowledge, a self-learning, knowledge-centered product that optimizes access, creation and reuse of enterprise knowledge to meet the day-to-day, […]
2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowledge Management San Jose, Ca. (May 20, 2020)—Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service. In […]
Latest Version of Service Management Solution Intelligently Prioritizes and Assigns Service Tickets and Recommends Solutions to Improve Time and Cost of Resolution San Jose, Ca. (November 20, 2019)—Serviceaide, Inc., a global provider of enterprise service management solutions, today announced a powerful new version of its service management platform, Intelligent Service Management (ISM). The new Beta […]
voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-users and Customers Across their Channels of Choice to Deliver Automated 24×7 Service and Support San Jose, Ca. (November 7, 2019)—Serviceaide, Inc., a global provider of enterprise service management solutions, today announced Luma IVR, a new interactive voice recognition capability that allows companies to […]
Collaboration is key to leveraging the power of AI across industries and organizations. Serviceaide hosted their first AI partner brainstorming event at their headquarters in San Jose California on Artificial Intelligence (AI) around enterprise service management. AI Is transforming the world of service management to seamlessly engage end-users and customers. Improving this area is a […]
Integration of Luma Automation and Virtual Agent Delivers Powerful AI Solution For Automating Repetitive Tasks Via Intelligent Conversations San Jose, Ca. (September 25, 2019) – Serviceaide®, Inc., a global provider of enterprise service management solutions, today announced Luma Automation, a robust and easy-to-deploy solution for automating a wide variety of IT and enterprise functions. The addition […]
Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24×7 Services More Cost-Effective and Intuitive for Support Teams and End Usersfor San Jose, Ca. (June 4, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced significant new capabilities to Luma, its industry-leading intelligent virtual agent for automating IT and other service management functions. Luma […]
Availability in the Largest Cloud Independent Software Vendor Ecosystem Will Enable Further Adoption of AI-Driven IT Service Management San Jose, Ca. (May 10, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced a distribution agreement with Ingram Micro, Inc. to offer Luma™, Serviceaide’s AI-powered virtual agent, to resellers through the […]
Serviceaide Scores a Differentiated Ranking in Six Criteria Including Road Map, Market Approach, Chatbot Readiness and Chatbot Automation San Jose, Ca. (April 18, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced it has been named a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019 report. Chatbots […]
Ingram Micro to offer Serviceaide’s Virtual Agent that Improves IT Service Desks Singapore 1 November, 2018 Serviceaide®, Inc., a global provider of IT service management solutions, signed a strategic distribution agreement with Ingram Micro, Inc. to offer Luma™, Serviceaide’s virtual agent.The new relationship will drive awareness of Serviceaide IT Service management portfolio and strengthen […]
Farhan to Drive Adoption of Serviceaide’s Solutions that Enable Industry-Leading IT Service Management and Automation Through Artificial Intelligence San Jose, CA — Serviceaide, Inc., a global provider of IT service management solutions, today announced the appointment of Abed Farhan as Senior Vice President of North America Sales and Field Operations. Farhan brings an extensive track record of […]
Luma Virtual Support Agent Receives an Innovation of the Year Award SAN JOSE, CA — Serviceaide, Inc., a global provider of IT service management solutions, today released Luma™. Luma is the company’s innovative Artificial Intelligence (AI) enabled virtual support agent, and integral to the company’s Intelligent Service Management product. Luma also received a Bronze IT […]
Efficiency and Satisfaction for End-Users and Support Personnel Are Now Higher Than Ever Before Possible SAN JOSE, Calif., /PRNewswire/ — ServiceAide, Inc., a global provider of service management solutions today unveiled its unique Artificial Intelligence (AI) powered virtual support agent – Luma™ for its Cloud Service Management products. Unlike other approaches that try to apply AI […]
Leading IT Service Provider Forms Strategic Partnership to Sell and Support ServiceAide’s Cloud Service Management SAN JOSE, Calif., October 4, 2017 – ServiceAide, Inc., a global provider of service management solutions and Yunke China Information Technology, Ltd. (YKC), a subsidiary of Digital China Group, partner to add ServiceAide’s Cloud Service Management product to YKC’s product […]
Sigma Becomes Value Added Distributor in Europe for ServiceAide’s Cloud Service Management SAN JOSE, Calif., September 12, 2017 – ServiceAide, Inc., a provider of service management solutions partners with Sigma to accelerate sales growth in Europe. “The capabilities and future direction of Cloud Service Management are a perfect fit for our customers and our product […]
PinkVERIFY Certification Authorized for the Service Desk offering from ServiceAide SAN JOSE, Calif., August 29, 2017 – The Service Desk, a Cloud Service Management product, is a suite of tools that spans from basic help desk (customer support) functionality to also facilitating IT related support and service delivery. Developed from the same Cloud Service Management […]
Bomgar Remote Support Integrated into Cloud Service Management Product Line SAN JOSE, Calif., August 8, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announced its integration with Bomgar Remote Support that speeds support analysts’ ability to accurately resolve tickets; often on the first contact. This integration enables secure screen sharing, remote control […]
Organizations Have New Option to Raise Customer Satisfaction and Lower Service Management Costs SAN JOSE, Calif. and São Paulo, Brazil, June 22, 2017 – ServiceAide, Inc., announces the immediate availability of their new Service Desk product, giving organizations affordable choices of a robust Service Desk or comprehensive Service Management suite with verified ITIL processes. Cloud Service […]
Hyper-SaaS Architecture Facilitates Easily Custom-Tailoring Service Offerings San Jose, CA – May 11, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announced its Hyper-SaaS architecture to enable quick implementation and low-burden operation of Service Management solutions. Solutions built with the Hyper-SaaS architecture keep the total cost of ownership and usage low and […]
ServiceAide Partnership with Alibaba Cloud and Zhuyun Makes Cloud Service Management Readily Available San Jose, CA – April 18, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announces availability of Cloud Service Management to enterprises in China through a partnership with Alibaba’s Alibaba Cloud and Zhuyun. The SaaS offering is hosted in […]
San Jose, CA – November 29, 2016 – ServiceAide Inc., a leader in IT Service Management for small and medium businesses globally, announced today that it has completed a $12 million funding round led by Arrowroot Capital. Within SMBs and the MSPs that serve them, ITSM is often the single catalog and control point of […]
San Jose, CA – November 2, 2016 – This reaffirms our commitment to our customers, to continue to have an intuitive ITIL verified, cost-effective solution as we extend the roadmap to include functionality that will lower your total cost of ownership and provide opportunities to implement new and innovative services. This tool has been officially […]
It will now operate as ServiceAide, Inc. and will be led by IT industry veteran Wai Wong San Jose, CA – October 3, 2016– ServiceAide today announced that it has completed the acquisition of IT Service Management Software Cloud Service Management (CSM) from CA Technologies (Nasdaq: CA). It will now operate as ServiceAide, Inc. and […]
