Serviceaide
Healthcare

Healthcare

Automate Processes to Prevent Life-Threatening Service Disruptions

The healthcare industry relies on the efficient connection between multiple suppliers to deliver quality care. Cooperatively, medical service providers, equipment and pharmaceutical manufacturers, medical distributors, and insurance companies provide patient care.

Patient Outcomes at Risk

Patient Outcomes at Risk

Patient Outcomes at Risk

Communication between patients and clinicians in traditional and telehealthcare models is crucial. Yet,  the already complex healthcare delivery model is further complicated when adding additional stakeholders, including insurance providers and industry regulators. Fragmented data and outdated infrastructure limit communication and access to point-of-care technology and devices. Leverage an AI, conversational platform to deliver a digital experience for all parties, across all applications.

Unified Service Management

Unified Service Management

Cohesive support for all services that impact patient care, human resources, supply chain processes, and data security are indispensable in healthcare.. A unified service managemante solution improves patient outcomes and experiences, keeps behind-the-scenes personnel working flawlessly, and creates a streamlined workflow experience while protecting sensitive data. With 11 ITIL-certified processes, a virtual agent and GenAI capabilities, Serviceaide can meet your IT, department and patient needs.

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Unified Service Management
Prevent Life-Dependent Service Interruptions With a Centralized, Single Source of Truth

Prevent Life-Dependent Service Interruptions With a Centralized, Single Source of Truth

Prevent Life-Dependent Service Interruptions With a Centralized, Single Source of Truth

A disruption to service in healthcare can put patient lives in danger. With an intelligent, AI-driven service management solution, you can proactively maintain IT services, and in the case of an interruption, resolve it as quickly as possible. With Serviceaide’s CMDB, you have a single source for all information associated with devices and applications. You have visibility into potentially impactful problems and can solve issues quickly. Effectively manage medical devices, infrastructure details, and inventory with asset management. With flexible integrations across applications and communication channels, you can centralize your operations.

Streamline Workflow to Reduce Human Error and Improve Patient Experience

Streamline Workflow to Reduce Human Error and Improve Patient Experience

Healthcare organizations must stay on top of accreditations, medical licenses, security training, HIPAA regulations, and insurance claims while ensuring patient care is not impacted. Serviceaide makes it easy to automate time-consuming processes, apply machine learning to decision-making, track information for audits, and offer self-service for fast issue resolution. Change management plays a critical role in maintaining compliance. ChangeGear offers a comprehensive platform for service and change management.

Streamline Workflow to Reduce Human Error and Improve Patient Experience