When people think “local government” they often think slow, difficult to work with and frustration is the common emotion. As consumers become more tech savvy, the challenge is compounded. The old ways of hunting for answers on a web site, or physically visiting a government office or DMV is outdated. Many state and local governments are turning to technology to significantly improve not only their service levels but to increase efficiencies by offloading mundane work and using automation to supplement high volume peaks rather than hiring additional workforce.
