The Provo City Municipal Government is committed to developing services to support businesses as well as the broader residential community. Technology played an important role in their service and support strategy, leading to a community that is more resilient, responsive, and safe. The Provo City Municipal Team is responsible for fielding all calls and inquiries from the community. Provo City is unique in that they have their own dedicated power department and system. The City Call Center initially handled inquiries specific to utility related requests. When a broader initiative was created, the Call Center was moved to the mayor’s office to serve a larger, more diverse role. Today, the Call Center handles all inquiries across utilities and municipal services, serving five different departments. Read more…
