Point Of Business Platform: Increase Productivity, Your Way
POB is a highly customizable service and support solution that helps organizations and municipalities to efficiently manage and automate a wide range of business and service functions. This includes:
- The ability to choose the specific features and capabilities that are essential for your business.
- Capabilities that enhance service delivery for increased productivity.
- Self-service options to make end user inquiries easy to submit, track and manage.
- A central database ensuring reliable, consistent and complete data.
POB Success Stories
Academy Bank’s service desk was ready for a change. Their existing service management application had a confusing user interface, no reporting capability, and no access to historical data. POB serves as an easily customizable, low code platform that enables automation, application integration and automated workflows.
Provo City is a vibrant community in Utah with over 115,000 residents. The Provo City Municipal Team is responsible for fielding all calls and inquiries from the community. The result was a single, integrated solution that met the needs of customer service representatives, business management and field teams, and residents.
Herning already used Serviceaide’s POB solution to manage their service desk and other business processes. The transition from the Lotus Notes-based database to fully utilizing Serviceaide’s POB service management solution has resulted in quicker resolution times and increased customer service quality.
We feel every interaction is an opportunity to build a better community. The PoB Municipal Solution has transformed how we operate and allowed us to focus on what is important – our people.
